Skip Nav

Customer satisfaction and retention -- what's the correlation?

Recommended articles

❶This analysis must be done at the customer level.

The High Price of Customer Satisfaction

5 Statistical Facts about Customer Retention
Customer Retention by the Numbers
You're about to be redirected

Studies that claim to have found weight loss were carried out on animals. Studies involving humans are for the most part badly designed.

A few quality studies have been carried out over the years, starting in 1998 with a double-blind, placebo-controlled trial of 135 adults over 12 weeks published in The Journal of the American Medical Association. They found no evidence that hydroxycitric acid, the active ingredient in weight loss products made from garcinia cambogia, produced significant weight loss.

The American Journal of Clinical Nutrition in 2004 published a systematic review of meta-analyses and clinical trials on dietary supplements for weight loss by complementary medicine researchers at the Universities of Exeter and Plymouth.

Continue Reading This Article

Main Topics

Privacy Policy

Expert Lior Arussy explains why customer satisfaction is not necessarily the best indicator of customer retention.

Privacy FAQs

Thriving businesses require two types of customers: first-time clients and returning customers. This lesson discusses how customer satisfaction and.

About Our Ads

it explains the difference between retention and satisfaction, and typed of loyal customers, and also discuss reasons behind churn, specially for telecom indus. Impact of Customer Satisfaction on Customer Retention: A Case Study of a Reputable Bank in Oyo, Oyo State. Nigeria International Journal of Managerial Studies and Research (IJMSR) Page |

Cookie Info

The purpose of this study was to explore how the employees of a company experience the concepts of customer satisfaction and retention. A phenomenological method was used, allowing the informants’ own interpretations to be discovered. Satisfaction was discussed from three perspectives: definition of the concept, how to recognise when a customer is satisfied, and how to enhance satisfaction. In addition, because the relationship between satisfaction and retention, rij, is a non-linear, individual-level function the effect of an increase in satisfaction on average retention, rj, cannot be computed directly from the logit function, because the average of r,.'s is Customer Satisfaction not necessarily equal to the logit function.